Seller Support Specialist - Remote

Overview

The Seller Support organization at Coupang is responsible for planning and operating systems for compensating sellers for their losses. This involves establishing compensation criteria based on e-commerce laws and Coupang's terms and reviewing seller compensation requests accordingly.

In Short

• Handle seller information change requests and inquiries received at Coupang's seller center.
• Communicate with sellers according to SOPs via various channels (calls, chat, online inquiries, emails).
• Review seller information and documents based on standardized SOPs.
• Contract position with a possibility of renewal after 3 months based on evaluation.
• Work hours: Monday to Friday, 09:00-18:00 (including a 1-hour break).
• Remote work position.
• Must have internet installed at home.
• Laptop provided for work, but must visit headquarters on the first day for asset receipt.
• May need to visit headquarters for asset repairs, resignations, or training during remote work.
• Must possess a disability registration certificate.

Requirements

• Must have a disability registration certificate.
• Proficient in MS Office.

Benefits

• Opportunity to work in a fast-growing e-commerce company.
• Chance to contribute to the future of commerce.
• Work in a startup culture within a large publicly listed company.
• Possibility of transitioning to a full-time position after one year.