Customer Value Director - Remote

Overview

The Customer Value Director is responsible for helping customers accelerate and elevate the value they receive from their Coupa investment, taking ownership and accountability for ongoing value realization.

In Short

• Develop and refine Customer Value Plans and measurable Success Metrics.
• Identify next-level value creation opportunities.
• Conduct scheduled customer check-ins and lead Customer Value Reviews.
• Develop customer value roadmaps and manage renewals.
• Coordinate Coupa internal resources as needed.
• Share best practices, product information, and support customer marketing campaigns.

Requirements

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
• Experience with Software as a Service is a must.
• Good background in customer/client management.
• Strong communication skills, including professional writing and verbal skills.
• Strong organizational skills, analytical thinking, and problem-solving abilities.

Benefits

• Pioneering technology and innovation.
• Collaborative culture driven by transparency and excellence.
• Global impact on clients and the business.