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Customer Value Director - Remote

Posted 7 weeks ago
Sales / Business
Full Time
NL

Overview

The Customer Value Director is responsible for helping customers accelerate and elevate the value they receive from their Coupa investment, taking ownership and accountability for ongoing value realization.

In Short

  • Develop and refine Customer Value Plans and measurable Success Metrics.
  • Identify next-level value creation opportunities.
  • Conduct scheduled customer check-ins and lead Customer Value Reviews.
  • Develop customer value roadmaps and manage renewals.
  • Coordinate Coupa internal resources as needed.
  • Share best practices, product information, and support customer marketing campaigns.

Requirements

  • Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
  • Experience with Software as a Service is a must.
  • Good background in customer/client management.
  • Strong communication skills, including professional writing and verbal skills.
  • Strong organizational skills, analytical thinking, and problem-solving abilities.

Benefits

  • Pioneering technology and innovation.
  • Collaborative culture driven by transparency and excellence.
  • Global impact on clients and the business.
Coupa logo

Coupa

Coupa is a leading AI-driven platform that empowers organizations to operate smarter and grow faster by optimizing sourcing, purchasing, supply chains, and financial management. Trusted by over 3,000 global organizations, Coupa focuses on transforming operating margins, increasing efficiencies, optimizing cash flow, and reducing risk. The company is dedicated to ensuring customer success, delivering results through innovation, and fostering a collaborative environment infused with professionalism and integrity. Committed to diversity, equity, and inclusion, Coupa is an equal-opportunity employer that values the contributions of all employees.

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