Patient Service Representative Resource - Remote

Overview

The Patient Service Representative Resource provides clerical support to enhance the delivery of quality health care services, serving as a point of contact for patients and assisting with various administrative tasks.

In Short

• Greets and communicates with patients or visitors.
• Answers practice phone calls and schedules patient appointments.
• Processes registration reports and manages patient medical records.
• Documents patient phone calls in EHR for effective call routing.
• Confirms patient demographic and insurance information during check-in.
• Assists patients with self-registration and arrival procedures.
• Schedules follow-up appointments during patient check-out.
• Participates in safety initiatives and completes required competencies.
• Maintains supplies and generates patient letters as needed.
• Engages in health maintenance discussions with patients.

Requirements

• High School Diploma or equivalent required.
• 2 years of relevant experience in health care or related fields.
• Preferred: Vocational/Technical certificate from a college or technical school.

Benefits

• Comprehensive benefits package for financial and health goals.
• On-demand pay program available.
• Discounts on various services and products.
• Optional identity theft protection and insurance plans.
• Retirement options with service contribution and match savings.