Remote Otter LogoRemoteOtter

Junior Customer Success Agent - Remote

Posted 1 week ago
Customer Service
Full Time
Chile
1,350,000CLP/month

Overview

We're looking for a Customer Success Agent to enhance our support experience, helping users with our personal finance management app.

In Short

  • Interact with users via chat to resolve inquiries.
  • Troubleshoot technical issues and communicate with data providers.
  • Follow up with users to provide updates.
  • Identify trends in support issues and escalate as needed.
  • Manage multiple conversations simultaneously.

Requirements

  • Outstanding communication skills in English.
  • Tech-savvy and enjoys problem-solving.
  • Team player with independent time management.
  • Detail-oriented and handles high volume interactions.
  • High school diploma or equivalent.

Benefits

  • Monthly salary of CLP $1.350.000 (líquido).
  • Equity in the company (Stock options).
  • Home Office Setup.
  • Complementary health insurance (in process).
  • Remote work allowance (CLP $50.000/month).
  • Wellness allowance (CLP $85.000/month).
  • Extra vacation days after 2 and 4 years.
  • Free day for your birthday.
  • Annual company retreats.
  • Annual week-long rotations between the US and Chile.
Copilot Money logo

Copilot Money

Copilot Money is a dynamic and innovative company dedicated to enhancing personal finance management through a user-friendly app for iOS and Mac. With a small, passionate team based in New York City and Santiago, Chile, Copilot leverages machine learning to provide personalized financial insights that empower users to manage their spending, budgeting, and investing effectively. Recognized as a finalist for the 2024 Apple Design Awards and celebrated as one of the best finance apps in the App Store, Copilot is committed to continuous improvement through user feedback. The company fosters a collaborative and multicultural work environment, where team members are encouraged to learn and support one another while making a significant impact in the financial technology space.

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