Remote Member Service Representative - Part Time

Overview

The Remote Member Service Representative at Copart provides exceptional customer service to internal and external customers, facilitating a unique customer experience through effective communication and problem-solving.

In Short

• Provide exceptional customer service via phone, chat, and email.
• Obtain the release of vehicles from various locations.
• Understand client needs and offer appropriate solutions.
• Measure performance based on call quality and resolution.
• Assist with office support functions as needed.
• Work in a fast-paced environment while multi-tasking.
• Utilize company resources to gather information.
• Professional appearance and attitude required.
• Occasional overtime may be necessary.
• Bilingual skills are a plus.

Requirements

• One year of office support experience in customer service preferred.
• High School diploma required.
• Excellent written and verbal communication skills.
• Proficient with office equipment and MS Suite.
• Attention to detail and problem-solving skills.
• Typing speed of 45 WPM.
• Ability to multi-task effectively.
• Professional demeanor.

Benefits

• Medical insurance.
• 401k with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Life and AD&D Insurance.
• Employee discounts.
• Diversity and inclusion initiatives.