Technical Customer Consultant - Remote

Overview

We are looking for an experienced, motivated, and open-minded Technical Customer Consultant for our client in Olten. As a Technical Customer Consultant in the IT sector, you will be the first point of contact for our SME end-users, handling support requests via phone, email, or ticketing system, documenting them carefully, and finding efficient solutions for technical challenges.

In Short

• Handle and process IT support requests (1st Level).
• Analyze and resolve technical issues in Windows or Mac environments.
• Support topics related to Active Directory, networks, VPN, and Office 365.
• Document requests in the ticketing system.
• Advise users on more complex IT questions.
• Work closely with the team to continuously improve support.

Requirements

• Completed education (EFZ) in IT or a related field.
• Solid knowledge of Windows OS or Mac OS.
• Good knowledge of Active Directory, networks, VPN, and Office 365.
• Initial experience in telephone IT support or service desk.
• Strong communication skills, tact, and diplomatic presence.
• Structured, conscientious, and customer-oriented work style.
• Team player and openness to new technologies.
• Possibly initial experience with ITIL processes.
• Knowledge of remote support tools.
• Familiarity with ticketing systems like ServiceNow or Jira.
• Basic knowledge in Mobile Device Management (MDM).
• Very good German and French or Italian language skills; English skills are an advantage.

Benefits

• Dynamic work environment with opportunities for growth.
• Supportive team culture.
• Flexible working hours.
• Remote work options.
• Continuous training and development.