Associate IT Consultant - Service Desk (German Speaking) - Remote

Overview

The Associate IT Consultant is responsible for managing IT-related issues and requests, ensuring timely resolution and effective communication with users.

In Short

• Perform incident management and troubleshooting for IT issues.
• Monitor and manage escalated requests from users.
• Handle access provisioning and termination requests.
• Ensure high severity incidents are continuously monitored until resolved.
• Assist in creating and updating knowledgebase articles.
• Participate in IT projects as required.
• Communicate effectively in English and German.
• Work with diverse teams and individuals.
• Maintain quality orientation and take ownership of tasks.
• Embrace opportunities for growth and learning.

Requirements

• Bachelor's degree in IT or related field.
• 3 years of related work experience in service desk or IT support.
• Technical knowledge of Active Directory, Office 365, and SAP.
• Familiarity with ITIL Framework and customer service principles.
• Proficient in English and German communication.
• Comfortable working in a diverse environment.
• Strong planning and organizing skills.
• Ability to collaborate effectively with others.
• Problem-solving and quality orientation capabilities.
• Eagerness to grow and learn in the IT field.

Benefits

• Opportunity to work with a leading technology company.
• Engagement in innovative projects and solutions.
• Dynamic and diverse work environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.