Associate IT Consultant - Service Desk (German Speaking) - Remote

Overview

The Associate IT Consultant - Service Desk is responsible for managing IT-related incidents and requests, ensuring timely resolution and access provisioning, while contributing to continuous improvement and participating in IT projects.

In Short

• Manage incident and request handling for IT issues.
• Ensure timely fulfillment of escalated requests.
• Review and manage IT access requests.
• Monitor high severity incidents until resolution.
• Assist in knowledge management for service desk operations.
• Participate in IT projects as required.
• Provide support in troubleshooting IT systems.
• Communicate effectively in English and German.
• Work collaboratively in a diverse team environment.
• Contribute to process improvement initiatives.

Requirements

• Bachelor's degree in IT or related field preferred.
• Fresh graduates or candidates with relevant IT experience are welcome.
• Experience in service desk or IT support roles is advantageous.
• Knowledge of ITIL Framework and customer service principles.
• Technical proficiency in Active Directory, Office 365, and SAP.
• ITIL Foundations certification is a plus.
• Strong communication skills in English and German.
• Ability to work with diverse teams and cultures.
• Effective problem-solving and organizational skills.
• Willingness to learn and grow in the IT field.

Benefits

• Opportunity to work in a global company.
• Professional development and training opportunities.
• Collaborative and inclusive work environment.
• Potential for career advancement within the organization.
• Access to modern technology and tools.
• Engagement in various IT projects.
• Supportive team culture.
• Flexible work arrangements.
• Competitive benefits package.
• Work with a diverse group of professionals.