Director of Change Management - Remote

Overview

The Director, Change Management will be responsible for building and leading Contentstack’s change management function, ensuring customers successfully transition from legacy CMS platforms to a composable architecture.

In Short

• Develop and lead the Change Navigator program, refining its methodology and expanding its impact.
• Create structured change management frameworks that address people, process, and technology challenges.
• Work closely with customers to assess readiness, define success metrics, and guide them through transformation.
• Develop training programs in partnership with Contentstack Academy to upskill customer teams.
• Collaborate with Sales, Customer Success, and Product teams to ensure seamless customer transitions.
• Build internal advocacy programs to help customers drive change within their organizations.
• Measure and report on change management success, including adoption rates, time-to-value, and business impact.

Requirements

• 8+ years of experience in change management, digital transformation, or enterprise consulting.
• 15+ years of overall experience in B2B, SaaS.
• Strong understanding of composable architecture, MACH principles, and headless CMS.
• Experience leading large-scale CMS migrations (e.g., AEM to Contentstack).
• Proven ability to align executive stakeholders and drive organizational change.
• Excellent communication, facilitation, and leadership skills.
• Some travel excites you.

Benefits

• Interesting Work: We hire curious trendspotters and brave trendsetters.
• Tribe Vibe: We are more than colleagues; we are a tribe with a strict “no a**hole policy”.
• Bragging Rights: Work with prestigious brands and make an impact.
• One Team One Dream: Your voice will be heard and you will receive regular updates about the business.