Senior Help Desk Technician - Remote

Overview

CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 Help Desk support services to end users, including senior management and attorneys, in a dynamic government environment.

In Short

• Provide Level 1 & 2 Help Desk support.
• Assist senior management, attorneys, and support staff.
• Engage in hardware and software installation and troubleshooting.
• Manage user accounts and mailboxes.
• Conduct end-user training and create documentation.
• Utilize ITIL best practices for ticket management.
• Support remote users and setup online meeting applications.
• Maintain IT inventories and provide proactive reporting.
• Set up and support conference and training rooms.
• Contribute to government innovation through technology.

Requirements

• One year of experience with Adobe Connect or similar tools.
• ITIL Foundations certification is advantageous.
• Experience in Change Management is a plus.
• Active DOD clearance of Level 6 Public Trust or above.
• Strong troubleshooting skills for hardware and software.
• Ability to create procedural documentation and reports.
• Experience in user account and mailbox administration.
• Proficiency in training end-users on applications.
• Knowledge of audio/visual setup for presentations.
• Ability to work collaboratively in a team environment.

Benefits

• Health, Dental, and Vision insurance.
• Life Insurance.
• 401k plan.
• Flexible Spending Accounts.
• Paid Time Off and observance of holidays.