Senior Help Desk Technician II - Remote

Overview

The Senior Help Desk Technician II will provide Level 1 & 2 Help Desk support services to end users, including senior management and attorneys, within the Executive Office for the United States Attorneys (EOUSA). This role involves utilizing cutting-edge technology to enhance government operations and requires a collaborative approach.

In Short

• Provide Level 1 & 2 Help Desk support for EOUSA.
• Assist with user account and mailbox administration.
• Install and troubleshoot software and hardware.
• Support remote users and provide training.
• Maintain IT inventories and documentation.
• Utilize ITIL best practices for ticket management.
• Set up and support conference and training rooms.
• Produce reports and perform trend analysis.
• Experience with Adobe Connect is advantageous.
• Active DOD clearance preferred.

Requirements

• One year of experience in online meeting center setup.
• ITIL Foundations certification is a plus.
• Experience in change management is favorable.
• Strong communication and technical skills.
• Ability to work collaboratively in a team environment.
• Experience with user training and support.
• Proficient in Microsoft Office and standard desktop applications.
• Ability to manage IT inventories effectively.
• Must be detail-oriented and organized.
• Ability to produce and maintain procedural documentation.

Benefits

• Health, Dental, and Vision insurance.
• Life Insurance coverage.
• 401k retirement plan.
• Flexible Spending Accounts for various needs.
• Paid Time Off and observance of holidays.
• Professional growth and learning opportunities.
• Supportive work environment.
• Commitment to honesty and professionalism.
• Equal Opportunity Employment.
• Opportunities for government innovation.