Manager, Billing Operations - Remote

Overview

We are looking for an experienced and strategic Manager of Billing Operations to lead and evolve our global billing function. In this key role, you will manage high-volume billing operations, drive system and process improvements, and ensure compliance.

In Short

• Lead and manage all day-to-day billing operations to ensure timely and accurate invoicing.
• Mentor and guide offshore Shared Services teams to strengthen their capabilities.
• Establish and maintain KPIs and reports to measure billing performance.
• Collaborate on billing system enhancements to reduce manual work.
• Act as the primary escalation point for complex billing issues.
• Oversee execution and policy adherence for billing schedules.
• Partner with cross-functional teams to enhance billing operations.
• Drive continuous improvement projects to streamline workflows.
• Deliver actionable, data-driven insights on billing performance.
• Own the month-end billing close process and prepare key reports.

Requirements

• 5-8 years of experience in consumption-based billing.
• Hands-on experience managing high-volume billing operations.
• Proven success creating KPIs and dashboards.
• Strong analytical and problem-solving skills.
• Excellent organizational and communication skills.
• Working knowledge of ASC 606 and SOX-relevant controls.
• Proficiency with ERP, CRM, and support systems.

Benefits

• Collaborative and inclusive work environment.
• Opportunities for professional growth and development.
• Work across time zones and backgrounds.
• Equal opportunity workplace.