Billing Operations Manager - Remote

Overview

Canva is a high-growth SaaS company valued at $32B, and in an exciting phase of growth: we've surpassed 220 million monthly active users globally and are continuing to grow rapidly across Enterprise, and international markets.

In Short

• Execute day-to-day billing operations for Enterprise sales, including invoice generation, customer onboarding and billing adjustments.
• Respond to customer billing inquiries and resolve issues thoughtfully, delivering a high-quality billing experience.
• Partner with Sales, Deal Desk, Customer Success, and Finance Systems to ensure billing accuracy and completeness.
• Contribute to systems transformation, including our Salesforce CPQ redesign and Zuora implementation.
• Help design and document scalable, repeatable billing workflows as Canva expands across products, geographies, and customer segments.
• Identify and implement process improvements to reduce manual effort and increase efficiency and accuracy.
• Maintain strong documentation and uphold billing policies, controls, and audit-readiness standards.

Requirements

• Experience in billing, order management, revenue operations, or a similar operational finance role, ideally in SaaS or a high-growth tech company.
• Familiarity with quote-to-cash systems; experience with Salesforce, NetSuite, or Zuora is a strong plus.
• Excellent communication skills, with the ability to explain billing details clearly to both internal teams and external customers.
• Detail-oriented and highly organized, with a strong ability to manage multiple priorities in a fast-paced environment.
• A collaborative, proactive approach and a desire to improve systems and processes.
• A customer-first mindset—balancing operational accuracy with exceptional customer service.

Benefits

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally