Manager, Billing Operations - Remote

Overview

Twilio is shaping the future of communications with a remote-first work culture, empowering businesses and developers worldwide.

In Short

• Lead and grow the Billing Team in Mexico.
• Provide supervision to Billing Analysts ensuring first-class service.
• Manage customer contracts, pricing models, and billing processes.
• Participate in month-end close and manage recurring billing.
• Mentor team members and refine processes.
• Interact with various functional teams within Billing Operations.
• Focus on metrics and customer satisfaction.
• Encourage a culture of problem-solving.
• Support Twilio's 24/7 customer service efforts.
• Work in a diverse and inclusive environment.

Requirements

• 5+ years of accounting/finance/operations experience.
• Third level qualification in Accountancy, Finance, or related discipline.
• Strong experience in Billings/Revenue/Order to Cash.
• Demonstrated problem-solving and communication skills.
• Experience with large volume transactions.
• Advanced Excel skills.
• Excellent written and verbal communication skills in English.
• Experience with Oracle, Zuora, and Salesforce is a plus.
• Proficient in Spanish and Portuguese is desirable.
• 2-3 years of managerial experience in Billings/Revenue is advantageous.

Benefits

• Competitive pay.
• Generous time-off policy.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Opportunities for professional growth.
• Support for volunteering and community involvement.
• Diverse and inclusive work environment.
• Remote work flexibility.
• Work with a vibrant and dynamic team.