Senior Manager, Billing Operations - Remote

Overview

Join the team as our next Senior Manager, Billing Operations at Twilio, where you will drive operational excellence in billing operations.

In Short

• Oversee end-to-end billing operations process.
• Develop and implement strategic plans and policies.
• Optimize Zuora Billing systems for stability and performance.
• Drive continuous process improvement with automation.
• Ensure compliance with audit requirements.
• Collaborate with internal stakeholders to resolve billing challenges.
• Build custom Zuora reports and queries.
• Provide strategic insights for organizational alignment.
• Monitor operational metrics for reporting.
• Lead and motivate a global team for peak performance.

Requirements

• 7+ years of order-to-cash experience, with 5+ years in a management role.
• Experience with Zuora, Salesforce CRM, Avalara, and Oracle Fusion.
• Strong analytical and problem-solving skills.
• Track record of improving processes and operational efficiency.
• Strong leadership and team motivation skills.
• Excellent communication skills for cross-functional collaboration.
• Ability to work under pressure and meet deadlines.
• Advanced proficiency in Microsoft Excel.
• Knowledge of SOX controls.

Benefits

• Competitive pay with equity and bonus opportunities.
• Generous time-off policies.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Opportunities for professional growth.
• Support for community volunteering and donations.
• Flexible work environment.