Billing Operations Manager - Remote

Overview

As a Billing Operations Manager at Canva, you will support Enterprise customers by managing the invoicing process and resolving billing inquiries, ensuring a seamless billing experience.

In Short

• Execute day-to-day billing operations for Enterprise sales.
• Respond to customer billing inquiries and resolve issues.
• Partner with Sales and Finance Systems for billing accuracy.
• Contribute to systems transformation including Salesforce CPQ redesign.
• Design scalable billing workflows as Canva expands.
• Implement process improvements for efficiency.
• Maintain documentation and uphold billing policies.

Requirements

• Experience in billing or revenue operations, ideally in SaaS.
• Familiarity with quote-to-cash systems like Salesforce or Zuora.
• Excellent communication skills.
• Detail-oriented and organized in managing priorities.
• Collaborative and proactive approach to improve systems.
• Customer-first mindset balancing accuracy with service.

Benefits

• Equity packages for shared success.
• Health benefits for your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy.
• Annual Vibe & Thrive allowance for personal support.
• Flexible leave options for personal recharge.