Administrative Support Representative - Remote

Overview

We are seeking a detail-oriented and organized Administrative Support Representative to join our team and provide essential administrative support to a group of Tier 2 technical technicians. This role is crucial in managing schedules, documentation, data entry, and effective communication to ensure a smooth operational flow for our technical projects and client interactions.

In Short

• Manage technician schedules and assign work orders.
• Coordinate client appointments and book necessary resources for service calls.
• Accurately input technical data into databases.
• Maintain and update client information, job statuses, and generate progress reports.
• Create and maintain technical documentation, including service reports, repair logs, and client invoices.
• Ensure proper filing and retrieval systems for documentation.
• Answer phone calls and respond to emails promptly.
• Relay information between clients and technicians.
• Track equipment inventory and order necessary parts and supplies.
• Maintain stock levels for technicians to ensure operational readiness.

Requirements

• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Attention to detail for accuracy in data entry and documentation.
• Basic understanding of technical terminology related to IT and POS systems.
• Ability to work independently and collaboratively as part of a team.

Benefits

• Opportunity to work remotely.
• Collaborative team environment.
• Gain experience in technical support operations.
• Flexible working hours.
• Professional development opportunities.