Supportive Services Coordinator - Remote

Overview

The Supportive Services Coordinator plays a vital role in Compass’s Opt-Out service delivery model, serving as the first point of contact for clients enrolled in the Family Self-Sufficiency (FSS) program through default enrollment. This position is focused on delivering a welcoming, supportive, and informative experience for clients, ensuring they are connected to the appropriate internal and external resources to meet their goals as well as light technical support and education on the use of the Client Portal App.

In Short

• Serve as the initial point of contact for participant clients through Compass's hotline, email, or app.
• Conduct needs assessments and explain program benefits.
• Respond promptly and empathetically to client inquiries.
• Connect clients with internal resources such as financial coaching and grant programs.
• Provide referrals and warm handoffs to external services.
• Maintain an up-to-date directory of community resources.
• Provide education on program requirements and support on utilizing the Client Portal App.
• Provide light touch technical assistance to clients.
• Coordinate with Financial Coaches and the Manager of Opt-Out Operations.
• Accurately document client touchpoints and service outcomes in Salesforce.

Requirements

• 2+ years of relevant work experience in case management, customer service, or related fields.
• Commitment to Compass’s mission and values, with a passion for advancing financial mobility and equity.
• Strong communication skills with the ability to explain services in a clear and respectful manner.
• Cultural humility and ability to work with diverse populations.

Benefits

• The salary range for this role is $47,170 to $56,445 commensurate with experience.
• Healthcare: medical, dental, vision with Compass covering up to 80% of employee premiums.
• Retirement plan 401(k) & 3% match.
• Parental Leave: Employees eligible for up to 12 weeks of unpaid leave.
• Life insurance & disability insurance.
• Paid time off: up to 36 Wellness days and 8 holidays per calendar year.
• Flexible Spending Account (FSA).
• Professional development & certification opportunities.
• Equipment stipend for work from home expenses.
• Internet reimbursement up to $40 per month.