Family Support Services Coordinator - Remote

Overview

At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives. We make it possible for people living with disabilities or mental health issues to achieve their personal or career goals and live life to the fullest. We'd like to think we have the best jobs in the world - keep reading to learn more about working here at Accord.

In Short

• Assist in marketing and recruitment efforts for the Family Support Services program.
• Be the point of contact for new participants in the program.
• Coordinate and document initial meetings with new families.
• Manage multiple documents for participant accounts.
• Regularly communicate updates to participants and families.
• Provide person-centered support focusing on compliance and quality.
• Problem solve issues to improve processes and experiences.
• Prepare cost proposals and implementation plans for participants.
• Coordinate the annual renewal process and track Service Agreements.
• Understand and comply with 245D licensing regulations.

Requirements

• Experience in outreach and case management.
• Strong communication skills.
• Ability to manage multiple documents and data entry.
• Problem-solving skills.
• Knowledge of compliance and quality service standards.
• Ability to work collaboratively with internal and external partners.
• Experience in preparing proposals and plans.
• Understanding of licensing regulations.
• Organizational skills.
• Experience in customer service or support roles.

Benefits

• Opportunity to make a positive impact in the community.
• Collaborative work environment.
• Flexible working conditions including remote work.
• Professional development opportunities.
• Supportive team culture.
• Comprehensive benefits package.
• Competitive salary.
• Work-life balance.
• Engagement in meaningful work.
• Access to resources for personal and professional growth.