Customer Success Manager, Enterprise (Ambient AI) - Remote

Overview

Commure is seeking a motivated Customer Success Manager to build lasting relationships with Enterprise healthcare customers, ensuring they achieve their desired outcomes through the adoption and use of Ambient AI solutions.

In Short

• Serve as the primary contact for Enterprise customers.
• Track customer success through various metrics.
• Promote product features and ensure customer satisfaction.
• Conduct training sessions for customers.
• Monitor product usage to drive adoption.
• Address customer concerns and resolve issues.
• Manage the renewal process for clients.
• Contribute to scalable systems and processes.
• Engage with internal teams to share customer insights.
• Travel up to 50% for client engagements.

Requirements

• 5+ years in Customer Success or related fields in a SaaS environment.
• Bachelor's degree in relevant fields.
• Strong understanding of healthcare workflows.
• Experience with renewals and negotiations.
• Technical proficiency and data analysis skills.
• Excellent communication and organizational skills.
• Proactive mindset focused on results.
• Familiarity with AI-driven solutions is a plus.
• Experience with Salesforce and SQL is advantageous.

Benefits

• Flexible PTO and competitive benefits.
• Medical, dental, and vision coverage.
• Maternity and paternity leave.
• Opportunities for professional growth.
• Mission-driven work in healthcare transformation.