Customer Success Manager - Remote

Overview

Common Room is a customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.

In Short

• Join a team that values simplicity, passion, trust, and customer focus.
• Act as a trusted partner to customers, influencing positive business outcomes.
• Consult with customers to maximize the value they get from using Common Room.
• Shape customer experience through onboarding, adoption, and business strategies.
• Define what Customer Success looks like at Common Room.
• Build and nurture strong relationships with key clients.
• Oversee contract renewals and identify upsell opportunities.
• Collaborate with stakeholders to achieve business goals.
• Proactively identify risks to customer satisfaction.
• Represent the voice of the customer to product and development teams.

Requirements

• 5+ years of experience in customer-facing roles.
• Strong communication and interpersonal skills.
• Strategic thinker with the ability to understand clients' challenges.
• Proven experience in driving customer retention.
• Experience with Salesforce and other CRM systems.
• SaaS experience is preferred.

Benefits

• Competitive base compensation with equity ownership.
• Health insurance including medical, dental, and vision.
• Unlimited Paid Time Off.
• Work from home policy with support for home office needs.
• 401(k) self contribution.
• Paid Family Leave.