Customer Care Partner - Remote

Overview

Collectors is seeking a Customer Care Partner to define and lead the customer experience strategy for a new service within the Vault, overseeing customer support and ensuring satisfaction.

In Short

• Shape and establish customer service processes.
• Handle customer inquiries and escalations via email.
• Report on customer care KPIs.
• Develop strategies for an optimized customer experience.
• Drive customer satisfaction and maintain service levels.
• Create support resources for customers and team members.

Requirements

• Bachelor’s degree or equivalent with 5+ years in customer service.
• Track record of process improvements in customer care.
• Collaborative leader with a data-driven approach.
• Strong empathy for customers and understanding of revenue drivers.
• Experience with Salesforce or similar CRM.
• Familiarity with collectibles is a plus.

Benefits

• Health Insurance for full-time employees.
• Additional benefits like fertility and educational assistance.
• 401(K) Matching Plan.
• Flexible time-off for salaried employees.
• Ten company paid holidays.
• Employee discounts on grading services.
• Flexible hours and schedules.
• Fun working environment with team activities.