Collections Customer Partner - Remote

Overview

As a Collections Customer Partner at Kueski, you will be dedicated to contacting customers whose accounts are overdue, aiming for total settlement or bringing the account up to date as quickly as possible while providing excellent service and adhering to established quality standards.

In Short

• Contact customers with overdue accounts via calls, WhatsApp, etc.
• Aim for total settlement of accounts.
• Work to bring accounts up to date in the shortest time possible.
• Provide the best service to customers.
• Adhere to established quality standards.
• Be part of a technology-driven company focused on innovation.
• Contribute to a diverse and inclusive corporate culture.
• Join a recognized leader in the BNPL sector in Latin America.
• Engage with a company that values ethical practices.
• Be part of a team that supports female talent.

Requirements

• Strong communication skills.
• Experience in customer service or collections preferred.
• Ability to work under pressure.
• Familiarity with using communication tools like WhatsApp.
• Commitment to quality service.
• Team player with a collaborative mindset.
• Fluency in Spanish.
• Problem-solving skills.
• Adaptability to changing situations.
• Understanding of financial services is a plus.

Benefits

• Work in a leading fintech company.
• Opportunities for professional growth.
• Be part of an innovative and collaborative culture.
• Engagement in a diverse and inclusive workplace.
• Recognition for ethical business practices.
• Support for female talent in the workplace.
• Competitive salary and benefits.
• Access to training and development programs.
• Work in a dynamic and impactful environment.
• Participate in a mission to improve financial lives.