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Customer Operations Business Planning Specialist - Remote

Posted 3 weeks ago
All others
Full Time
Mexico

Overview

Kueski is committed to improving the financial lives of people in Mexico, leading the BNPL and online credit market in Latin America. The Customer Operations Business Planning Specialist will establish operational planning and capacity management in B2C and B2B Operations.

In Short

  • Develop and maintain operational capacity planning models.
  • Ensure optimal resource distribution based on demand and business strategies.
  • Monitor and adjust plans in response to forecast deviations.
  • Build and refine forecasting models for contacts and workloads.
  • Analyze demand variations and propose corrective actions.
  • Generate actionable recommendations on staffing and productivity.
  • Collaborate with cross-functional teams to ensure alignment.
  • Provide executive visibility through dashboards and reports.
  • Participate in continuous improvement initiatives.
  • Utilize analytical skills to communicate complex insights clearly.

Requirements

  • 2+ years of experience in customer service metrics management.
  • 2+ years of experience in Workforce Management.
  • Proficient in capacity planning.
  • Intermediate English skills.
  • Knowledge of DataBricks, Python, and SQL.
  • Strong data analysis skills.
  • Analytical and structured thinking.
  • Results-oriented and efficient.
  • Ability to communicate complex insights clearly.
  • Capability to influence and collaborate with multidisciplinary teams.
  • Adaptable in agile and evolving environments.

Benefits

  • Innovative work culture.
  • Recognition as one of the Best FinTech Companies by CNBC.
  • Inclusive environment promoting diversity.
  • Opportunities for continuous learning and development.
  • Recognition for ethical practices in the industry.

Translated from Spanish

Kueski logo

Kueski

Kueski is a leading financial technology company based in Mexico, dedicated to enhancing the financial lives of its customers since 2012. As the foremost buy now, pay later (BNPL) and online consumer credit platform in Latin America, Kueski is recognized for its innovative financial services, particularly its flagship product, Kueski Pay, which offers seamless payment solutions for online and in-store transactions. The company has established itself as a preferred partner for a significant portion of Mexico's top e-commerce merchants and was the first to introduce BNPL on Amazon Mexico. Kueski fosters a culture of innovation, collaboration, and inclusivity, earning accolades such as the top BNPL platform by Fintech Breakthrough and recognition as one of Mexico's most ethical companies. With a mission-driven approach, Kueski is committed to building a diverse team and promoting equity, ensuring that everyone feels included and valued.

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