CRM Specialist - Remote

Overview

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

In Short

• Manage customer journeys, including onboarding, retention, and reactivation.
• Execute email, push, and SMS campaigns accurately and on time.
• Maintain data quality and segmentation for targeted campaigns.
• Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV.
• Provide actionable insights and recommendations to the Head of Marketing in Brazil.
• Collaborate with Marketing, Product, and Growth teams across time zones.
• Continuously optimize campaigns to improve performance.

Requirements

• Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio.
• Experience in crypto products, exchanges, blockchain protocols, or digital assets.
• Fluent in Portuguese and English; Spanish is a plus.
• Proactive, results-oriented, and able to work independently.
• Able to follow instructions and collaborate effectively within a team.
• Willing to go beyond basic responsibilities.
• Flexible to work across global time zones, including collaboration with Asia.

Benefits

• Opportunity to work with a leading crypto brand.
• Remote work flexibility.
• Potential for contract extension up to 1 year.