CRM Specialist - Remote

Overview

We are seeking a dynamic and experienced CRM Specialist to join our team at Sigma Marketing LLC. In this role, you will be responsible for developing and implementing customer relationship management strategies that enhance customer engagement, retention, and satisfaction across our iGaming platforms.

In Short

• Develop and execute comprehensive CRM strategies to drive customer acquisition, engagement, and retention.
• Manage customer segmentation and targeting for campaigns to enhance personalization efforts.
• Analyze customer data and feedback to identify trends, insights, and opportunities for improvement.
• Collaborate with marketing, product, and customer support teams to create and implement effective customer communication plans.
• Oversee the CRM system, ensuring data accuracy and effective use of functionalities.
• Monitor and report on the effectiveness of CRM initiatives and campaigns, making data-driven adjustments as necessary.

Requirements

• Experience in CRM strategy development and implementation.
• Strong analytical skills to interpret customer data.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and tools.
• Understanding of customer engagement and retention metrics.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Remote work flexibility.
• Collaborative and innovative work environment.
• Professional development opportunities.