Data Science Manager - Remote

Overview

As a Data Science Manager at Coinbase, you will lead a team focused on revolutionizing customer service through data-driven insights and analytics.

In Short

• Lead and mentor a high-performing data science team.
• Collaborate with CX leadership, Product, and Engineering to optimize customer experiences.
• Establish business metrics for customer support.
• Develop real-time logging and prediction systems.
• Build processes for experimentation and optimization.
• Deliver actionable insights to senior leadership.
• Drive initiatives to scale analytics in customer experience.
• Communicate complex data findings effectively.
• Champion data-driven decision making.
• Focus on building scalable tools and frameworks.

Requirements

• BA/BS in business, computer science, or related field.
• 8+ years in data science or analytics, with 3+ years in management.
• Experience in measurement and optimization frameworks.
• Strong background in machine learning and statistical analysis.
• Ability to partner cross-functionally for business impact.
• Experience with real-time analytics and anomaly detection.
• Exceptional communication skills.
• Adept at managing complex projects.
• Focus on scalability in analytics.
• Passion for improving customer experiences.

Benefits

• Competitive salary with bonus and equity eligibility.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan.
• Opportunities for personal and professional growth.
• Collaborative work culture.
• Flexible work environment.
• Support for in-person team-building events.
• Access to cutting-edge technologies.
• Commitment to diversity and inclusion.
• Supportive of reasonable accommodations.