Technical Support Voice Specialist - Remote

Overview

As a Technical Support Voice Specialist, you will provide technical support to customers and internal teams, troubleshoot and resolve technical issues, and collaborate with cross-functional teams to enhance user experience.

In Short

• Directly impact users’ experience by resolving voice-related issues promptly.
• Tackle complex challenges and find creative solutions for call quality, connectivity, or system glitches.
• Collaborate closely with network administrators, developers, and end-users.
• Stay up-to-date with technology trends to contribute to system enhancements.
• Build trust and loyalty by providing exceptional support to enhance the overall voice experience.

Requirements

• Experience in technical support, particularly with voice systems.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills for effective collaboration.
• Familiarity with technology trends in voice systems.

Benefits

• Join a diverse and passionate team.
• Opportunities for personal and professional growth.
• Work in a culture of mutual respect and trust.