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Technical Support Voice Specialist - Remote

Posted 3 weeks ago
Customer Service
Full Time
Germany
Technical Support
Voice Systems
Troubleshooting
Collaboration
Customer Satisfaction

Overview

As a Technical Support Voice Specialist, you will provide technical support to customers and internal teams, troubleshoot and resolve technical issues, and collaborate with cross-functional teams to enhance user experience.

In Short

  • Directly impact users’ experience by resolving voice-related issues promptly.
  • Tackle complex challenges and find creative solutions for call quality, connectivity, or system glitches.
  • Collaborate closely with network administrators, developers, and end-users.
  • Stay up-to-date with technology trends to contribute to system enhancements.
  • Build trust and loyalty by providing exceptional support to enhance the overall voice experience.

Requirements

  • Experience in technical support, particularly with voice systems.
  • Strong problem-solving skills and ability to troubleshoot technical issues.
  • Excellent communication skills for effective collaboration.
  • Familiarity with technology trends in voice systems.

Benefits

  • Join a diverse and passionate team.
  • Opportunities for personal and professional growth.
  • Work in a culture of mutual respect and trust.
Cognigy logo

Cognigy

Cognigy is a pioneering company in the customer service industry, specializing in advanced AI Agent platforms for enterprise contact centers. Their flagship solution, Cognigy.AI, enables businesses to provide instant, hyper-personalized, and multilingual customer service across various channels. By integrating Generative and Conversational AI, Cognigy creates Agentic AI that enhances customer experiences and supports contact center employees in real-time. The company fosters a diverse and respectful work environment, emphasizing growth, teamwork, and transparency, while offering significant opportunities for professional development and a range of attractive employee benefits.

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