Software Engineer (DevEx) - Remote

Overview

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

In Short

• Join Cognigy as a Software Engineer (DevEx) to enhance development experiences.
• Work on CI/CD infrastructure and developer tools.
• Automate and optimize engineering workflows.
• Collaborate with Engineering, SRE, Security, and QA teams.
• Implement secure software delivery practices.
• Standardize development environments using Kubernetes, Helm, and Terraform.
• Improve monitoring and observability with Grafana and Kibana.
• Lead platform-level architectural improvements.
• Support junior engineers through mentorship.
• Participate in customer architecture/security discussions.

Requirements

• Experience with CI/CD pipelines and optimization.
• Proficiency in Kubernetes and Terraform.
• Knowledge of security practices and compliance tools.
• Familiarity with monitoring tools like Grafana and Kibana.
• Strong collaboration and mentorship skills.
• Ability to design scalable automation solutions.
• Experience in developer tooling and workflows.
• Proven track record of operational excellence.
• Experience in customer engagement regarding architecture/security.
• Strong problem-solving skills.

Benefits

• Professional growth opportunities.
• Access to ongoing training.
• Involvement in high-impact projects.
• Supportive team culture focused on mutual respect.
• Work in a diverse and passionate environment.