Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 11 weeks ago
Customer Service
Full Time
Germany

Overview

The Technical Support Specialist will be responsible for providing technical assistance and support to customers, diagnosing and troubleshooting technical issues, and documenting procedures.

In Short

  • First point of contact for customer issues
  • Properly escalate requests to the next level of support
  • Tracking and routing issues to the appropriate parties
  • Guide customers through the issue resolution process
  • Ensure proper record keeping and documentation
  • Work closely with developers to improve product functionality
  • Retain and expand knowledge of procedures, products, and services
  • Develop and maintain internal tools

Requirements

  • Excellent customer service skills
  • Strong problem-solving abilities
  • Ability to communicate effectively
  • Experience in technical support or related field
  • Familiarity with documentation practices

Benefits

  • Work in a diverse and respectful team
  • Opportunities for personal and professional growth
  • Be part of a leading company in AI technology
Cognigy logo

Cognigy

Cognigy is a pioneering company in the customer service industry, specializing in advanced AI Agent platforms for enterprise contact centers. Their flagship solution, Cognigy.AI, enables businesses to provide instant, hyper-personalized, and multilingual customer service across various channels. By integrating Generative and Conversational AI, Cognigy creates Agentic AI that enhances customer experiences and supports contact center employees in real-time. The company fosters a diverse and respectful work environment, emphasizing growth, teamwork, and transparency, while offering significant opportunities for professional development and a range of attractive employee benefits.

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