Customer Success Specialist (LegalTech) - Remote

Overview

As a Customer Success Specialist at Codekeeper, you will play a crucial role in managing customer success for our clients in the LegalTech sector. This position focuses on customer communications, technical support, and legal drafting/review.

In Short

• Manage customer success and satisfaction.
• Provide technical setup support for customers.
• Assist leads with inquiries via email and chat.
• Draft reports based on customer information.
• Draft and review legal documents for clients.
• Foster a collaborative work environment.
• Participate in regular team activities.
• Work in a remote-first company.
• Help customers achieve desired outcomes.
• Support the growth of the LegalTech sector.

Requirements

• Prior experience in customer success or similar role preferred.
• Proficiency in drafting legal documents.
• Exposure to diverse companies and industries.
• Analytical thinking and proactive attitude.
• Excellent written English communication skills.
• Familiarity with modern web tools like Google Docs.
• Highly organized with attention to detail.
• Ability to multitask in a fast-paced environment.

Benefits

• Passionate and fun-loving colleagues.
• Startup mindset with growth opportunities.
• Regular team activities and gatherings.
• Comprehensive onboarding process.
• Supportive team valuing open communication.
• Opportunity to make a difference in your career.