Customer Success Specialist (LegalTech) - Remote

Overview

Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting/review.

In Short

• Act as an essential bridge between the company and its customers.
• Ensure customers attain their desired outcomes using our product or service.
• Conduct legal research and draft legal documents.
• Provide support on legal matters to enhance service quality.
• Handle customer requests regarding services and account management.
• Support customers in tech setup for their source code management platforms.
• Guide leads about our services via email and website chat.
• Draft reports based on customer information.
• Prepare legal agreements incorporating customer requirements.
• Work in a remote-first company with a focus on employee well-being.

Requirements

• Prior experience in customer success or a similar role preferred.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts is crucial.
• Analytical thinking and a proactive attitude.
• Excellent written English communication skills.
• Proficiency in modern web tools like Google Docs.
• Highly organized with strong attention to detail.
• Comfortable adapting and multitasking in a fast-paced environment.

Benefits

• Passionate and fun-loving colleagues.
• Startup mindset with ample opportunities for growth.
• Regular team activities and gatherings.
• Comprehensive onboarding process with a dedicated ramp-up period.
• A supportive team that values open communication and direct feedback.
• A chance to excel in your career and make a difference.