Remote Otter LogoRemoteOtter

Sr. Enterprise CSM - Remote

Posted 14 weeks ago
Customer Service
Full Time
US
$83,000 - $112,000/year

Overview

Cobalt is seeking a top customer success manager to join our Enterprise team, helping customers build and grow successful security testing programs.

In Short

  • Own overall relationship with assigned clients
  • Establish trusted advisor relationships
  • Develop customer advocacy
  • Build security testing programs
  • Monitor service execution and satisfaction
  • Manage annual renewal processes
  • Identify upsell opportunities
  • Interface with C-level executives

Requirements

  • 3 - 5 years in Customer Success/Account Management
  • Commercial mindset
  • Project/program management experience
  • Experience with Salesforce
  • Strong communication skills
  • Experience with Enterprise clients
  • Detail-oriented and analytical
  • Prior sales experience
  • Drive and eagerness to learn

Benefits

  • Grow in a rapidly expanding industry
  • Mentorship opportunities
  • Competitive compensation and equity
  • 401(k) or pension plans
  • Medical, dental, vision, and life insurance
  • Wellness and learning stipends
  • Flexible paid time off
Cobalt logo

Cobalt

Cobalt is a forward-thinking company that specializes in innovative solutions within the technology sector. With a commitment to excellence and a focus on customer satisfaction, Cobalt aims to deliver cutting-edge products and services that meet the evolving needs of its clients. The company fosters a collaborative and dynamic work environment, encouraging creativity and professional growth among its employees.

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