Technical Client Account Manager (MEA) - Remote

Overview

The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services.

In Short

• Own the onboarding process for customers.
• Foster strong relationships with key customer stakeholders.
• Monitor customer health metrics and proactively address issues.
• Conduct Quarterly and Annual Business Reviews.
• Work closely with sales, product, and technical teams.
• Triage customer portals and share critical threats reports.
• Serve as the voice of the customer within the organization.
• Establish and track key performance indicators (KPIs).
• Ensure timely renewals and drive upsell opportunities.
• Organize customer engagement events with the marketing team.

Requirements

• Proven experience in customer success and client account management.
• Strong understanding of cybersecurity concepts and technologies.
• Exceptional communication and interpersonal skills.
• Strong negotiation skills.
• Analytical mindset with the ability to derive insights from data.
• Strong problem-solving skills.
• 5+ years of experience in cybersecurity, client-facing roles.
• Bachelor’s degree in Cybersecurity or Technology preferred.

Benefits

• Flexible working hours.
• Food, unlimited snacks, and drinks available at the office.