Technical Product Specialist - Cybersecurity - Remote

Overview

CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

In Short

• Serve as the first point of contact for customer issues via email, chat, or phone.
• Troubleshoot and resolve basic technical issues using documentation and internal tools.
• Monitor, identify, and document phishing websites and fake domains.
• Conduct initial triage and classification of potential threats.
• Work in a rotational shift environment supporting global customers.
• Collaborate with engineering and security teams.
• Contribute to user guides and help documentation.
• Apply AI prompt engineering techniques for efficiency.
• Learn from seasoned cybersecurity professionals.
• Opportunity to grow your career in Cyber Security.

Requirements

• Bachelor's degree in Technology, Cybersecurity, or related fields.
• Prior exposure or a strong interest in cybersecurity.
• Understanding of phishing campaigns and brand impersonation threats.
• Strong communication skills (written & verbal).
• Ability to work independently in a rotational shift environment.
• Experience with support ticketing tools.
• Familiarity with cybersecurity tools and platforms.
• Basic knowledge of cloud security, APIs, or red teaming.
• Proficiency with scripting (Python, Bash) is a plus.
• Certifications like CEH, Security+ are advantageous.

Benefits

• Flexible working hours.
• Food, unlimited snacks and drinks available.
• Opportunity to unwind with games and music.
• Exposure to real-world cyber threats and incident response.
• Learn in a fast-paced startup environment.
• Competitive salary and generous perks.