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Technical Product Specialist - Remote

Posted 1 week ago
Software Development
Contract
Worldwide
$43 - $58/hour

Overview

As a Technical Product Specialist at The Browser Company, you’ll help deliver a seamless, high-quality experience for members by resolving technical issues and ensuring software quality.

In Short

  • Lead technical issue triage and partner with engineers to resolve urgent tickets.
  • Write clear bug reports to accelerate engineering resolution.
  • Test pre-release features and escalate launch-blocking problems.
  • Drive high-priority issues to resolution through collaboration.
  • Continuously improve internal processes for issue resolution.
  • Provide technical insights and support for escalated cases.

Requirements

  • 4+ years in a technical support or product specialist role focused on MacOS.
  • Strong understanding of software development processes.
  • Proven ability to triage and resolve technical issues.
  • Expert troubleshooter with a knack for diagnosing complex issues.
  • Experience analyzing system logs and performance metrics.
  • Excited to work in a startup environment.

Benefits

  • Remote-first working environment.
  • Support for diversity and inclusion in hiring.
  • Opportunity to work with a passionate team.
The Browser Company logo

The Browser Company

The Browser Company is an innovative startup dedicated to transforming the way people interact with the internet through the development of AI-powered browsers. With a focus on enhancing user experience and productivity, the company aims to create a browser that not only serves as a gateway to online activities but also empowers users to organize their lives and express their ideas more effectively. Committed to building a diverse and inclusive team, The Browser Company actively encourages applications from individuals of various backgrounds, particularly those from historically marginalized groups. As a remote-first organization with a growing team of around 85 people, the company values collaboration, creativity, and a strong commitment to security and technology.

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