Senior Customer Solutions Engineer - Remote

Overview

As a Senior Customer Solutions Engineer (CSE) at Cloudflare, you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform effectively.

In Short

• Serve as a trusted technical advisor for Enterprise customers.
• Deliver organized onboarding and ensure customers see the full value of Cloudflare's products.
• Build relationships to ensure customer retention and expansion.
• Provide proactive technical guidance across all products.
• Collaborate with various teams to assist with technical escalations.
• Identify opportunities for expansion for existing customers.
• Contribute to knowledge-sharing activities within the organization.
• Travel 20-50% for customer meetings and industry events.

Requirements

• 7-9 years of post-sales customer relationship management experience.
• Deep understanding of internet protocols and security.
• Experience with troubleshooting and solving technical problems.
• Proficiency in a scripting language (e.g., Python, JavaScript).
• Ability to manage projects and prioritize tasks.
• Fluency in English and one other European language.

Benefits

• Opportunity to work with a diverse and inclusive team.
• Access to cutting-edge internet technology.
• Support for personal and professional development.
• Participation in a mission-driven company.