Senior Marketing Manager, Customer Strategy - Remote

Overview

The Senior Marketing Manager will own customer insight, advocacy, and experience at Close, translating customer love into effective marketing that drives growth.

In Short

• Build the customer insight engine by gathering feedback from various sources.
• Identify and cultivate customer advocates for marketing initiatives.
• Define how customers appear in marketing across various channels.
• Pressure-test marketing materials with real customers.
• Identify and fill education gaps for customers.
• Produce tangible outputs like case studies and messaging frameworks.

Requirements

• 5+ years in B2B SaaS marketing.
• Experience conducting customer interviews for insights.
• Ability to build structure in marketing processes.
• Strong storytelling and positioning skills.
• Curiosity about customer behavior and feedback.
• Willingness to perform both strategic and tactical tasks.

Benefits

• Competitive compensation with goal-based bonuses.
• 5 weeks PTO and additional days for each year with the company.
• Option for a 4-day work week at 80% pay.
• Paid parental leave for caregivers.
• 1 month paid sabbatical after 5 years.
• Healthcare benefits for US residents.
• 401k matching with immediate vesting.