Customer Experience Specialist - Remote

Overview

We’re not just supporting customers, we’re powering a movement of over 60,000 healthcare professionals on our platform. At Clipboard, our Worker Operations team owns every part of the worker journey. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, “entry-level” means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you.

In Short

• Fully Remote position based in the Philippines.
• Deliver fast, accurate, and empathetic support to healthcare professionals.
• Utilize tools like Zendesk and Salesforce for case management.
• Must have 2+ years of customer support experience.
• Availability required on weekends due to operational needs.
• Collaborate with team members to improve worker experience.
• Support onboarding of new workers.
• Work in a fast-paced, cross-functional environment.
• Maintain high standards of communication and documentation.
• Contribute to a culture of ownership and fast responses.

Requirements

• Fluent, professional-level English (spoken and written).
• 2+ years of experience in customer support via chat or voice.
• Experience using CRMs like Zendesk or Salesforce.
• Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.).
• Ability to thrive in fast-paced environments.
• Proactive problem-solver with strong attention to detail.
• Collaborative attitude contributing to team success.

Benefits

• Opportunity for internal promotion and leadership development.
• Work in a supportive and dynamic team environment.
• Be part of a growing company with a mission-driven focus.