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Technical Support Engineer - Remote

Posted 4 weeks ago
Customer Service
Full Time
Worldwide

Overview

We are seeking a Technical Support Engineer to join our global Support Engineering team at ClickHouse, providing excellent service to our customers around the world.

In Short

  • Support ClickHouse users, customers, and prospects via various communication channels.
  • Develop solutions based on ClickHouse Cloud and open-source.
  • Collaborate with global teams to define user requirements.
  • Mentor and train colleagues and customers.
  • Deliver excellent customer service as a first-line technical engineer.
  • Build strong relationships with colleagues and customers.

Requirements

  • Technical knowledge in ClickHouse or relevant domains.
  • Previous experience in technical support or related roles.
  • Availability for 24x7 support in a global environment.
  • Strong written and verbal English communication skills.
  • Teamwork mindset and problem-solving skills.
  • Curiosity and eagerness to learn.

Benefits

  • Flexible work environment.
  • Healthcare contributions.
  • Equity in the company.
  • Flexible time off.
  • $500 Home office setup for remote employees.
  • International mobility opportunities.
ClickHouse logo

ClickHouse

ClickHouse is a rapidly growing company that specializes in providing high-performance analytical database management solutions. With a focus on open-source technology and cloud-native services, ClickHouse aims to deliver scalable and efficient data processing capabilities to its users. The company is dedicated to offering exceptional customer support through a global team of technical support engineers who engage with clients across various regions, including North America, EMEA, and APJ. ClickHouse fosters a collaborative environment where team members are encouraged to share knowledge, mentor others, and continuously improve the support experience for a diverse and expanding user base.

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