Senior Engagement Manager - Remote

Overview

As a Senior Engagement Manager at Clariti, you will lead complex, multi-departmental operations to deliver exceptional customer experiences and ensure clients receive extraordinary service.

In Short

• Lead the customer journey and coordinate with various teams.
• Manage all aspects of the project lifecycle.
• Provide leadership to the Professional Services team.
• Implement quality control processes.
• Report on project performance to senior management.
• Hold teams accountable and manage customer expectations.
• Contribute to practice development and knowledge sharing.
• Demonstrate outstanding communication skills.
• Adapt to team dynamics and cultural nuances.

Requirements

• 8+ years of experience in enterprise-level IT engagements.
• Proven ability to build relationships with senior leaders.
• Experience in managing large transformation projects.
• Knowledge of project management and agile methodologies.
• Strong leadership and management capabilities.
• Expertise in objection handling and client relations.
• Ability to improve process efficiencies.
• High level of Emotional Intelligence.
• PMI PMP Certification required.
• Willingness to travel within the US and Canada.

Benefits

• Competitive salary range.
• Remote work flexibility.
• Inclusive company culture.
• Opportunities for professional development.
• Supportive team environment.