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Senior Engagement Manager - Remote

Posted 18 weeks ago
Project Management
Full Time
United States, Canada
$100K - $140K/year

Overview

As a Senior Engagement Manager at Clariti, you will lead complex, multi-departmental operations to deliver exceptional customer experiences and ensure clients receive extraordinary service.

In Short

  • Lead the customer journey and coordinate with various teams.
  • Manage all aspects of the project lifecycle.
  • Provide leadership to the Professional Services team.
  • Implement quality control processes.
  • Report on project performance to senior management.
  • Hold teams accountable and manage customer expectations.
  • Contribute to practice development and knowledge sharing.
  • Demonstrate outstanding communication skills.
  • Adapt to team dynamics and cultural nuances.

Requirements

  • 8+ years of experience in enterprise-level IT engagements.
  • Proven ability to build relationships with senior leaders.
  • Experience in managing large transformation projects.
  • Knowledge of project management and agile methodologies.
  • Strong leadership and management capabilities.
  • Expertise in objection handling and client relations.
  • Ability to improve process efficiencies.
  • High level of Emotional Intelligence.
  • PMI PMP Certification required.
  • Willingness to travel within the US and Canada.

Benefits

  • Competitive salary range.
  • Remote work flexibility.
  • Inclusive company culture.
  • Opportunities for professional development.
  • Supportive team environment.
Clariti logo

Clariti

Clariticloud is a recognized leader in government software solutions, empowering North America's largest and fastest-growing communities to enhance citizen experiences through efficient community development, permitting, and licensing processes. Awarded as a Great Place To Work in Canada, Clariti fosters a culture of engagement and collaboration, prioritizing the well-being and growth of its employees. Following its acquisition of Camino Technologies, Clariti's software now serves tens of millions of North Americans daily, reflecting its commitment to delivering exceptional value to governments of all sizes. The company emphasizes equity, diversity, and inclusion, creating a remote-first work environment that supports flexible work hours and comprehensive benefits, ensuring that every team member can thrive both personally and professionally.

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