Director of Customer Engineering - Remote

Overview

The Director of Customer Engineering plays a pivotal leadership role at Claritas Rx, serving as the primary technical interface for enterprise customers, responsible for owning the customer-centric technology roadmap and ensuring seamless platform integration with client environments.

In Short

• Lead the customer engineering function, acting as the primary technical interface.
• Develop and implement customer-centric technology solutions.
• Collaborate with customer success and product teams.
• Mentor and guide a team of engineers.
• Own the customer success technology roadmap.
• Advise on best practices for platform use and data integration.
• Foster innovation and evaluate emerging technologies.
• Establish long-term relationships with clients.
• Support technical enablement and solution design.
• Drive business outcomes and client satisfaction.

Requirements

• Bachelor’s or Master’s degree in a relevant field.
• 10+ years in technology or customer engineering roles.
• Experience in SaaS, healthcare, or consulting domains.
• Expertise in cloud platforms, data integration, and API management.
• Hands-on experience with large-scale data platforms.
• Strong communication and stakeholder management skills.
• Experience in consulting or customer engineering.
• Ability to mentor junior engineers.
• Relevant industry certifications are desirable.
• Willingness to travel as needed.

Benefits

• Competitive salary of $210,000 to $230,000.
• Comprehensive benefits package.
• Opportunity to make a significant impact.
• Culture of professional development and collaboration.
• Respectful and fun work environment.