Head of Customer Success Brazil - Remote

Overview

Clara is the fastest-growing company in Latin America, providing a leading solution for companies to manage all their payments. We help over 20,000 businesses operate with agility and financial clarity through locally issued corporate cards and a powerful B2B platform.

In Short

• Lead the strategy and execution of customer lifecycle efforts in Latin America.
• Mentor a team of Customer Success Managers.
• Improve customer lifecycle analysis and management.
• Define KPIs and track performance using data analysis.
• Manage enterprise and mid-market accounts for value delivery and growth.
• Develop cross-sell and up-sell strategies.
• Lead communication for product launches.
• Build customer advocacy initiatives.

Requirements

• 8+ years in Customer Success or Account Management, ideally in B2B SaaS or fintech.
• Strong leadership experience.
• Success in managing enterprise and mid-market customers.
• Deep understanding of financial services.
• Excellent communication skills in Portuguese and English.
• Experience with Hubspot or similar CRM.
• Strategic and analytical mindset.

Benefits

• Competitive salary and stock options from day one.
• Multicultural team exposure to Portuguese, Spanish, and English.
• Annual learning budget and development paths.
• High-ownership environment.
• Smart, ambitious teammates.
• Flexible vacation and hybrid work model.