Bilingual Account Manager (English and Korean) - Remote

Overview

We are seeking a proactive and customer-focused Bilingual Account Manager to oversee and grow client relationships. This role is centered on account management - ensuring client satisfaction, retention, and the identification of growth opportunities.

In Short

• Fluency in both English and Korean is required.
• 2+ years of experience in account management, logistics, or a related customer-facing role.
• Prior experience in freight brokerage or the logistics industry is a strong plus.
• Education: Bachelor’s degree in Business, Logistics, or a related field.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and conflict-resolution skills.
• Detail-oriented with excellent organizational and multitasking capabilities.
• Proficient in CRM systems, Microsoft Office Suite, and Google Workspace.
• Hybrid schedule requiring 4 days on-site and 1 remote workday per week.
• Pay range of $50,000 - $62,000 with eligibility for overtime pay.

Requirements

• Client Relationship Management – Serve as the primary point of contact for assigned accounts.
• Account Retention – Ensure customer satisfaction by proactively addressing concerns.
• Growth Opportunities – Identify and pursue opportunities to expand services.
• Operational Coordination – Collaborate with internal teams for seamless execution.
• Performance Monitoring – Track and analyze account performance.
• Reporting – Deliver regular updates to clients regarding shipment status.
• Problem Resolution – Respond promptly to operational issues.
• Client Education – Keep clients informed of new services and industry trends.
• CRM Management – Maintain accurate records of account activities.
• 2+ years of experience in a customer-facing role.

Benefits

• Competitive compensation package.
• Full health insurance (medical, dental, and vision).
• 401(k), Life insurance, tuition assistance, PTO.
• Growing company with a performance record that continues to climb.
• Open-door work environment.
• High Performance culture with a focus on growth mindset.
• Opportunities for advancement.