Solutions Engineer I (Utility Billing) - Remote

Overview

The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs. They will work directly with the Client Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals.

In Short

• Be the subject matter expert in designated product technology and solutions.
• Present technology in selling situations.
• Involve in deep discovery process for small to mid-market opportunities.
• Drive technical presentations at trade shows and conferences.
• Provide product feedback to influence product roadmap.
• Solicit feedback from clients to improve service offerings.
• Serve as the technical expert for solution configuration.
• Prepare and conduct discovery workshops and demonstrations.
• Create and run client sandbox environments.

Requirements

• Bachelor’s degree in IT, business or social sciences or comparable experience.
• Strong technical background with SaaS software solutions.
• Familiarity with standard web technologies: HTML, CSS, JavaScript.
• Experience in a consultative role with clients.
• 1+ years of experience in software delivery or solution consulting.
• 3+ years of experience in local government role preferred.
• Excellent Microsoft Office skills.
• Ability to tie business problems to technical solutions.
• Self-starter and team player.
• Willing to travel often, sometimes with short notice.

Benefits

• Be a key player in shaping CivicPlus solutions.
• Collaborate with Sales, Client Success, and Product teams.
• Showcase technical expertise at events.
• Grow your career in a dynamic SaaS environment.