Lead, Creative Services - Remote

Overview

This position will be responsible for creating a motivational and productive work environment for other creative services team members as well as individual customer design implementations. The Creative Services Team Lead creates and owns every aspect of a successful design and is responsible for implementing workflow procedures based on direction from the Implementation Team Manager. Their duties include cross-departmental collaboration, implementing process changes, and assisting team in meeting departmental goals. A Team Lead must be confident, proactive, and willing to take on workplace challenges while motivating others.

In Short

• Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team
• Facilitates team and (if necessary) customer meetings
• Effectively communicates relevant project information to team members and/or customers via written or verbal communication.
• Resolves and/or escalates issues in a timely fashion and suggests areas for improvement
• Monitor and document productivity and quality of members on team. Recognize high performance and accomplishments and execute plans for improvement when necessary.
• Acts as the subject matter expert for the team
• Fill in for creative services members by managing daily operations in their absence.
• Respect decision-making boundaries and know when to call the attention of the manager.
• Assist in conducting performance reviews and team development.

Requirements

• 3+ years of experience in a creative services role (art director, graphic designer, etc)
• 3+ years demonstrated history of successful leadership experiences such as project ownership, leading cross-functional team projects, etc.
• Figma Experience required
• Bachelor’s degree or equivalent experience
• Demonstrated excellence in setting customer expectations and delivering results on design duties as assigned
• Outstanding communication and leadership skills
• Ability to work effectively within a team with a goal-oriented mindset
• Ability to make quality decisions by using data and/or problem-solving skills
• Excellent time-management skills with attention to detail
• Proficient computer skills including Microsoft Office Suite, Slack, SalesForce, preferred
• Completing web design projects experience required
• Nice to have: experience with automation and workflow tools

Benefits

• Estimated Salary Grade Range: $70,300 - $101,300
• Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.