Customer Success Manager - Remote

Overview

The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.

In Short

• Maintain ongoing relationships with customers
• Educate customers on product usability
• Lead virtual customer meetings
• Identify new sales opportunities
• Perform product demonstrations
• Communicate company value proposition
• Analyze customer feedback
• Provide resources for best practices
• Complete communications within required timeframe
• Act as an escalation point for customer concerns

Requirements

• 1 – 2 years of applicable experience
• High School Diploma or equivalent
• Strong persuasive, analytical, and interpersonal skills
• Strong phone presence
• Customer-focused with ability to anticipate needs
• Ability to prioritize multiple tasks
• Professional written and oral communication skills
• Ability to balance customer and company needs

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Flexible Time Off
• 401(k) plan
• Potential variable pay based on quotas
• Opportunity to connect with a high volume of customers
• Cross-departmental collaboration
• Career growth opportunities
• Supportive work environment