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Customer Information Representative - Remote

Posted 2 days ago
Customer Service
Full Time
Bronx, NY, USA

Overview

The City of New York’s Office of Administrative Trials and Hearings (OATH) is seeking a Customer Information Representative to assist community members with inquiries related to their summonses and the adjudication process.

In Short

  • Interact with the community to provide information regarding summonses.
  • Respond to inquiries and concerns from the public.
  • Ensure understanding of the adjudication process for community members.
  • Provide assistance and information for case processing.
  • Investigate and resolve public complaints effectively.
  • Minimize wait times for the public by processing cases timely.
  • Act as a liaison between OATH and the community.
  • Confirm and ensure accurate information is provided to the public.
  • Assist in office tasks such as filing and record keeping.
  • Hybrid office/remote work schedule available after training.

Requirements

  • High school graduation or equivalent.
  • Three years of experience in community work or related activities.
  • Equivalent education and/or experience may be considered.

Benefits

  • Inclusive and diverse work environment.
  • Opportunities for professional development.
  • Supportive workplace free from discrimination.
City of New York logo

City of New York

The City of New York, through its Department of Buildings, is dedicated to ensuring the safe and lawful use of buildings and properties across the city. By enforcing the NYC Construction Codes, Energy Code, and Zoning Resolution, the department aims to facilitate compliant development with integrity, efficiency, and professionalism. Committed to enhancing the quality of life for all New Yorkers, the Department of Buildings focuses on improving performance and streamlining procedures to ensure transparency. The department also emphasizes safety through programs like Staying Vigilant, which involves follow-up inspections and enforcement actions to maintain building standards.

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