Equity Derivatives Production Support Tech Lead Analyst - Remote

Overview

The Equity Derivatives Senior Support specialist is responsible for delivering exceptional service to the Equity Derivatives business through domain and technology expertise, contributing to standards and improving resiliency, efficiency, and risk management.

In Short

• Provide technical oversight across systems and applications.
• Deliver a holistic view of the production environment.
• Perform controlled resolution of incidents and problems.
• Consult with primary clients to understand strategic objectives.
• Champion stability initiatives for application high availability.
• Manage customer satisfaction and operational procedures.
• Evaluate subordinates' performance and make personnel decisions.
• Ensure compliance with applicable laws and regulations.
• Mentor junior staff members.
• Communicate effectively with stakeholders at all levels.

Requirements

• Relevant experience in a business-facing Apps Support role.
• Strong technical background in Windows, Linux, and SQL.
• Highly assertive communication skills.
• Ability to lead discussions and engage large audiences.
• Clear and concise written and verbal communication skills.
• Ability to plan and organize workload.
• Bachelor’s/University degree, Master’s preferred.
• Calm and analytical under pressure.
• Experience in risk management and compliance.
• Ability to mentor and develop team members.

Benefits

• 27 days annual leave plus bank holidays.
• Discretional annual performance-related bonus.
• Private medical care and life insurance.
• Employee assistance program.
• Pension plan.
• Paid parental leave.
• Special discounts for employees, family, and friends.
• Access to learning and development resources.
• Hybrid working model (up to 2 days working from home).
• Inclusive workplace culture.