Team Lead - Support Productivity - Remote

Overview

As a Team Lead for the Support Productivity team at Wolt, you will inspire and facilitate a small, distributed team of engineers to enhance customer support efficiency through innovative technical solutions.

In Short

• Lead a team of engineers focused on customer support productivity.
• Participate in designing technical solutions and workflows.
• Conduct regular one-on-one meetings and personal development plans.
• Engage in recruitment and team building activities.
• Work with cross-functional teams to develop software solutions.
• Communicate effectively with team members and stakeholders.
• Utilize backend engineering skills, particularly in Node (Typescript).
• Leverage experience with AWS, Kubernetes, and distributed systems.
• Foster a proactive problem-solving culture within the team.
• Contribute to a positive and ambitious team environment.

Requirements

• Strong communication skills.
• Experience in backend engineering, preferably in Node (Typescript).
• Familiarity with AWS and Kubernetes.
• Ability to lead and inspire a team.
• Proactive and product-oriented mindset.
• Experience in software development life cycle.
• Ability to manage complex technical challenges.
• Experience in customer support systems is a plus.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of a global company with a strong focus on technology.
• Competitive compensation package with DoorDash RSUs.
• Supportive team culture with a focus on personal development.
• Flexible working arrangements.
• Access to cutting-edge technology and tools.
• Collaborate with a diverse team of professionals.
• Chance to make a significant impact on customer support processes.
• Engagement in exciting projects and challenges.
• Work in a company that values diversity and inclusion.